Syzl Guarantee Explained

Syzl works to keep the marketplace transparent and safe for food makers and kitchen hosts. Here is what we check, and what each side is responsible for.

Everyone verifies their identity

Every Syzl user completes an identity verification, provided by Stripe Identity, before booking a kitchen. Hosts verify too: a host's listings can't be booked until their identity verification is complete.

We do not run background checks. Learn more in How do you verify food makers and kitchen hosts?

For food makers

Depending on the kitchen and its location, you may need to upload documents before you can book, such as:

• a food handler certificate (see Food handling certificate and Documents and the free food safety course)

• proof of insurance, if the kitchen requires it (see the Insurance FAQ)

Need insurance? You can get a quote from our Canadian partner Zensurance.

For kitchen hosts

Only food makers who have verified their identity can book your kitchen. You also decide which booking requests to approve. There is no instant booking.

For both

• All payments go through Syzl's secure payments, so hosts get paid and makers know what they're paying for.

• Each listing has a clear cancellation policy.

• If something goes wrong during a booking, our team can help you sort it out. See the Resolution centre.

For tips on staying safe, read the Syzl Safety Guide.