Cancelling a Booking - Food Makers

Plans change. You can cancel a booking or a booking request yourself in the app.

Check the cancellation policy first

Each listing has its own cancellation policy, so the deadline for cancelling without a penalty depends on the listing. You'll find the policy on the kitchen's listing, and your booking shows how many days you have left to cancel without a penalty.

• Before the deadline: you can cancel at no cost.

• After the deadline: cancellation penalties may apply, up to the full cost of the booking, depending on the listing's policy.

Learn more in our cancellation policy.

How to cancel

1. Tap Bookings in the bottom menu.

2. Open the booking you no longer need.

3. Tap Cancel booking.

4. Select a cancellation reason. You can add a message to let the host know why you have to cancel (a message is required if you choose Other).

5. Tap Cancel booking again to confirm (or Go back to keep the booking).

Cancelled bookings move to the Cancelled tab in Bookings.

Long-term deals: bookings that are part of a long-term deal can't be cancelled in the app. Email help@syzl.io or use the Support page in the app.

What happens to your payment

Depending on when you cancel, there may be a hold on your card or a charge to refund. See Card holds and charges and Refunds for what to expect and how long it takes to show up at your bank.